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Senior AMS Engineer Leader

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DXC Technology
📍 Tianjin, China
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Location Tianjin
📅
Posted June 16, 2026
🚗
Commute Local Area
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Job Description

Job Description:

岗位概述

作为DXC交付团队的客户单一联络点(SPOC),统筹 AMS团队(北京/合肥/天津&大连)的AMS服务交付,负责客户关系维护、SLA管理、重大事件升级处理和商务沟通。

核心职责

  • 作为客户单一接口人,统筹所有App相关服务交付
  • 确保SLA/KPI达标,主导月度/季度服务回顾
  • 重大事件(Incident)和问题(Problem)的升级处理
  • 变更管理审批和监督
  • 服务报告编制和提交
  • 参与24×7全员On-call轮值(作为升级点)
  • 协调Data和Apps两个团队之间的协作
  • 推动持续改进(CSI)
  • 工作模式: Onsite(常驻客户现场)
  • 负责应用清单: SL=Apps全线61个应用(北京RTM-I/AI/M365/Traditional + 合肥HF/CDP + 津连WMS/License等)
  • 应聘要求

  • IT服务管理/计算机相关专业本科及以上
  • 8年以上IT服务管理经验
  • ITIL V4 Expert认证或PMP认证
  • 有客户SPOC经验,优秀的沟通能力
  • 了解AMS/L2运维模式
  • 有制造业或汽车行业经验优先
  • 中文母语,英文流利(商务谈判+文档)
  • At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive....

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    📍 Location Details

    🌆
    City
    Tianjin
    🗺️
    Country
    China
    🚗
    Commute
    Local Area

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