Overview

About Business Unit:

The Customer Success team spearheads Epsilon‘s efforts to drive client adoption of our platforms and deliver measurable business value from investments made. The team works with key decision-makers on the client-side to discover emerging needs and advises on ways in which Epsilon‘s platform suite can help. Our efforts are focused on driving higher customer satisfaction, revenue retention and the creation of growth opportunities within existing clients.

The Senior Advisor of Customer Success will demonstrate their client-facing experience to support our clients by developing key relationships and partnerships, delivering value and outcomes, driving adoption, influencing expansion and renewals, and cultivating client advocacy.

The Senior Advisor will manage the Customer Success lifecycle through playbooks, standard procedures, and industry benchmarks. This role requires close collaboration with Account Managem...