Job Description

Senior Adviser (System Improvement and Design)

Role type: Fixed-term role ended 30 June 2028

Location: Wellington City

Salary band & range: General Salary Range D - $100,934 to $118,005 depending on skills and experience

About the Role

As Senior Adviser, Service Improvement and Design, you'll play a key role in helping Pacific partner countries strengthen their export assurance systems through the application of service design, user research, facilitation, and prototyping expertise. Working as part of a multidisciplinary team, you'll shape how user‑centred approaches are embedded across the programme, working alongside biosecurity agencies to strengthen how their export assurance systems are understood, designed, and improved in practice. This includes building a shared understanding of how systems are experienced by those who use and work in them – from exporters and farmers to go...