Senior Administrator – Fortinet, Palo Alto Firewall – Singapore

The Sr Administrator for Support & Operations plays a crucial role in providing advanced technical support and ensuring the security integrity of systems. This position focuses on troubleshooting complex incidents, performing root cause analyses, and implementing effective solutions to enhance customer satisfaction and operational efficiency.

• Adhere to quality standards, regulatory requirements, and company policies in Fortinet and perimeter security operations.
• Provide advanced support for complex incidents escalated by analysts, execute root cause analysis, and implement solutions to resolve technical and security issues effectively.
• Contribute to value-adding activities such as updating and managing the knowledge base, training new team members, and coaching analysts to enhance team performance.
• Resolve complex ticket...