As a Senior Account Manager at Arvato, you will play a critical role in ensuring client satisfaction by overseeing a team responsible for meeting and exceeding Service Level Agreements (SLAs). You will manage the daily operations of your team, ensuring they have the resources necessary to succeed, while also maintaining strong relations with key clients and internal stakeholders.
YOUR TASKS
* Lead, hire, train, and develop a team of Client support functions, ensuring high performance through motivation, recognition, and coaching.
* Act as the primary liaison between clients and internal teams, aligning operational output with client expectations to meet or exceed SLAs.
* Drive strategic account management by developing and executing client-focused initiatives that enhance service delivery and customer satisfaction.
* Oversee operational reporting, including data gathering for invoicing, forecasting monthly volumes, and tracking key performance metrics.
* Build an...