Account Manager – Direct Sales

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. The Account Manager – Direct Sales is responsible for building and maintaining strong customer relationships, driving revenue growth, and ensuring high levels of customer satisfaction. This role serves as a trusted advisor to clients, identifying business needs and delivering tailored solutions that create long‑term value. The position focuses on acquiring new business, expanding existing acco...