Role Purpose

The Security Service Desk Engineer provides frontline security support to customers, handling security-related service requests, incidents, and alerts through the service desk. This role acts as a critical escalation point within the Service Desk, ensuring customer security issues are responded to efficiently, documented accurately, and escalated appropriately when required.

Key Challenges

To be successful in this role, you will demonstrate strong technical fundamentals, a security-first mindset, and excellent customer service skills. High-performing Security Service Desk Engineers balance responsive ticket handling with proactive communication and continuous improvement.

Responsibilities & Accountabilities

• Managing and resolving security-related service desk tickets and requests.
• Performing initial triage, investigation, and remediation of security alerts and incidents.
• Monitoring security platf...