Role Overview

As a Security Platform Analyst, you will support the Sun Life Cyber Security program by ensuring the security technology platform operates smoothly, managing incidents, and driving continuous improvement of operational processes.

Responsibilities

• Ensure the Cyber Security capabilities and protection mechanisms are running well.
• Manage the ticket queue and provide initial support for problems and ticket intake, triage and either resolve or forward to the appropriate operational team.
• Act as a Subject Matter Expert in various security technologies, providing technical skills and guidance.
• Collaborate with security teams to ensure services meet end‑user requirements.
• Communicate operational issues, status, and escalations as required.
• Continuously verify that appropriate controls are in place to protect the organization against cyber security risks.
• Continuously improve operational and ...