The Specialist Provides Second-Level Cybersecurity Incident Response

The Specialist delivers second-level Cybersecurity Incident Response and client support, upholding defined Service Level Agreements (SLA) and ensuring customer service excellence for Information Security and Endpoint Security. This role focuses on Managed Detection and Response services, primarily using Microsoft Sentinel and Microsoft Defender. What you will do:

24x7 Support – 60% of the job weight Monitor, triage, investigate, remediate, and resolve cyber incidents; escalates unresolved issues to senior team members and/or managers. Act as an escalation point for SOC first‑level analysts and perform root cause analysis. Provide technical knowledge transfer to clients and internal departments on low‑complexity problems. Identify, record, and report service performance trends, anomalies, and SLA breaches to senior leadership. Apply Trusted Advisor techniques to build client trust and influence loyalt...