Job Description
We are seeking a Network Operations Center (NOC) Manager to support a large, mission-critical federal enterprise network environment. This individual will lead day-to-day NOC operations, oversee multiple technical teams, and serve as a key point of communication for operational status, incidents, and outages. The ideal candidate is a hands-on leader with deep Cisco networking expertise who thrives in fast-paced environments, can balance management responsibilities with technical execution, and is comfortable working directly with government customers in a high-visibility role. Responsibilities include:
- Manage a 24x7x365 Network Operations Center supporting the customer enterprise network
- Oversee 10–15 staff across Tier 1 NOC, Tier 2 Network, and Tier 2 Field/Customer Support teams
- Ensure effective network monitoring, alert triage, and outage response
- Review and coordinate Authorized Service Interruptions (ASIs)
- Oversee incident escalation, ve...