Apetito is a leading food supplier to the health and social care sector, operating 24/7 to provide vital services to over 1,300 care homes, health care and education settings. Our team supports a modernised IT service delivery across the apetito group, and the Senior IT Support Engineer will play a pivotal role in this transformation. Salary £35k‑38k per annum (depending on experience) with bonus and benefits.

Responsibilities

• Support Windows server environments with second‑line tasks for issues and maintenance.
• Support and troubleshoot end‑user devices and technologies.
• Support user issues on network and telephony infrastructure.
• Support cloud services such as M365 and Azure.
• Log and investigate incoming IT support requests via telephone, ticketing, email and in‑person.
• Participate in recurring tasks including patch management, backup checks, and other routine tasks.
• Analyse reported issues to ac...