You will be responsible for the triage and root cause identification of all SDWAN related issues that are identified for attention. A key element to the role is the use of tooling and problem solving approach to rapidly identify probable cause and either resolve or pass onto the next engineering level to address. This will include all elements of the SDWAN network environment and will provide exposure to network, security, telephony, hyperscaler, etc. support matters.

Key Roles and Responsibilities:

·       Fault isolation, troubleshooting, and resolution support for critical customer network issues

·       Expertly troubleshoot IP and Network Security issues including routing, performance, connectivity, access, network address translation, access control lists/firewall rules, and network management protocols (DHCP, DNS, etc.)

·       Follow-through on all Incident tickets assigned and their r...