Overview

Reporting to the Customer Experience Manager, this position will oversee all facets of casino scheduling and lead the casino central scheduling team. This position will develop controls to ensure lost time is held in a controlled manner or justification is available. This position will collect data, monitor trends and behaviours and report findings to Executive and Casino Management, as required.

Responsibilities

• Managing all facets of scheduling in the casino (i.e. call-ins, missed shifts, tardiness, shift exchanges, training requirements) and filling schedule vacancies.
• Managing casino lost time, reporting data trends and behaviors, and ensuring compliance with scheduling rules, labour laws, and SIGA policies.
• Managing data tracking and reporting systems.
• Managing daily reconciliation routines for timecards.
• Leading staffing and performance management activities of Central Scheduling staff.
• Part...