Responsibilities

• Reporting to the Customer Experience Manager, oversee all facets of casino scheduling and lead the casino central scheduling team.
• Develop controls to ensure lost time is held in a controlled manner or justification is available.
• Collect data, monitor trends and behaviours and report findings to Executive and Casino Management as required.
• Manage all facets of scheduling in the casino (call‑ins, missed shifts, tardiness, shift exchanges, training requirements) and fill schedule vacancies.
• Manage casino lost time, report data trends and behaviours, and ensure compliance with scheduling rules, labour laws, and SIGA policies.
• Manage data tracking and reporting systems.
• Manage daily reconciliation routines for timecards.
• Lead staffing and performance‑management activities of Central Scheduling staff.
• Participate in other projects and activities as required, in support of SIGA’s prio...