Job Title: Medical Assistant – Call Center SchedulerJob Description
This role serves as a medical assistant within a call center environment, primarily supporting scheduling and patient coordination for the Victorville location. You handle a high volume of inbound calls, schedule appointments, relay lab results, process prescription requests, and address patient questions about preventive measures such as mammograms, wellness checks, and vaccines. You work extensively in the electronic health record (EHR) system, ensure accurate patient information, and support quality measures including HEDIS and star measures.
Responsibilities

+ Efficiently manage approximately 50 inbound patient calls per day, providing accurate information about appointments, services, and basic medical details in a personable and professional manner.

+ Schedule and update patient appointments for the Victorville location, ensuring accuracy in the electronic health record (EHR) and related s...