Job Description
The IT Conversion Scheduling Coordinator supports server replacement efforts by intake, prioritization, scheduling, and coordination of store server conversions. This role acts as the primary point of coordination between internal IT teams, hardware staging, and franchise contacts to ensure conversions are scheduled accurately, documented correctly, and aligned to operational priorities.
This is a coordination and scheduling role only; no hands on server staging or installation is performed.
Main responsibilities
• Monitor and triage Pulse server conversion requests (urgent and standard)
• Prioritize scheduling based on documented urgency rules and request age
• Contact stores within 24 business hours of receiving conversion requests
• Review store readiness details (IP type, Pulse version, time zone, network status)
• Assess risk and urgency using existing GlobalCare tickets and system status
• Identify and manage conflicting appointments (e....