Join MaintainX in Toronto as a Scaled Enterprise Customer Success Manager, managing a $2M portfolio of enterprise accounts and enhancing customer experience. Drive retention and growth through data.
This position focuses on managing over 200 small enterprise accounts with significant expansion potential. You'll work closely with Account Directors and utilize customer health data to proactively address risks and facilitate growth. Your role will also involve crafting automated success strategies tailored to client needs, ensuring effective communication at every touchpoint.
Key Responsibilities:
• Manage a $2M portfolio spread across 200+ accounts
• Build relationships with executive stakeholders effectively
• Use data insights to mitigate churn risks
• Develop scalable success motions and campaigns
• Conduct targeted engagement at key client lifecycle phases
Requirements:
• 3+ years in Customer Success or relevant roles
• Comfortable engaging with high-lev...