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Scaled Customer Success Manager (EMEA & APAC)
Sana Commerce
📍
dubai, United-Arab-Emirates
Location
dubai
Posted
June 20, 2026
Commute
Local Area
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This job is in your area. Enjoy a short commute and work close to home.
Job Description
What youll be doing
- Owning a portfolio of 100 B2B customers across EMEA & APAC within our Scaled segment;
- Helping customers realize value from their Sana Commerce investment and translate that into stronger business outcomes;
- Fully owning commercial KPIs across your portfolio with clear responsibility for retention and upsell performance;
- Monitoring retention and expansion signals and turning those insights into timely targeted actions;
- Identifying churn risks early and taking proactive steps to mitigate them;
- Identifying managing and driving upsell opportunities to close across your portfolio;
- Running scalable engagement motions to keep customers nurtured activated and progressing toward stronger adoption and value realization;
- Working closely with Customer Marketing to deliver relevant lifecycle campaigns and nurture programs;
- Partnering with GTM Ops to improve data quality workflows and ...