Elevate incident management as an SAP Service Disruption Management Specialist, focusing on resolving major incidents and enhancing customer satisfaction. This role is pivotal within SAP's Enhanced Operations Services team.
SAP is seeking a skilled professional with 5-7 years in Technical Operations to manage crisis events effectively. Your expertise in SAP technologies including ABAP, HANA, and cloud operations will be essential. This position includes driving initiatives to improve processes while fostering a high-performance culture within the incident management team.
Key Responsibilities:
• Manage incident and crisis responses efficiently
• Oversee root-cause analysis for critical incidents
• Maintain clear communication with stakeholders
• Drive improvements in incident management processes
• Lead, mentor, and develop the incident management team
Requirements:
• 5-7 years in Technical Operations involving SAP technologies
• Experience in SAP cloud se...