Location
winnipeg
Posted
May 30, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
People are our number one asset and are paramount to our success.
SAP Service Delivery Manager Role Overview The Service Delivery Manager (SDM) at EPI-USE is responsible for ensuring the successful delivery of highโquality SAP and EPI-USE services to clients. This role acts as the primary point of accountability for service performance, client satisfaction, and operational excellence across assigned accounts. The SDM works closely with clients, delivery teams, and internal stakeholders to ensure services meet agreed service levels, contractual commitments, and business objectives.
Key Responsibilities Service Delivery & Operations
Own endโtoโend service delivery for assigned clients, ensuring services are delivered in line with SLAs, KPIs, and contractual agreements.
Monitor service performance, proactively identify risks, and drive continuous service improvement.
Manage incident, problem, and change processes to ensure timely resolution and...
SAP Service Delivery Manager Role Overview The Service Delivery Manager (SDM) at EPI-USE is responsible for ensuring the successful delivery of highโquality SAP and EPI-USE services to clients. This role acts as the primary point of accountability for service performance, client satisfaction, and operational excellence across assigned accounts. The SDM works closely with clients, delivery teams, and internal stakeholders to ensure services meet agreed service levels, contractual commitments, and business objectives.
Key Responsibilities Service Delivery & Operations
Own endโtoโend service delivery for assigned clients, ensuring services are delivered in line with SLAs, KPIs, and contractual agreements.
Monitor service performance, proactively identify risks, and drive continuous service improvement.
Manage incident, problem, and change processes to ensure timely resolution and...