ResponsibilitiesMonitoring ServiceNow incident queues for your assigned functional areasPerforming initial evaluation and triage of support ticketsCommunicating directly with impacted users to understand reported issuesAnalyzing issues and determining the appropriate path to resolutionPerforming SAP configuration changes as needed to resolve break/fix issuesCoordinating with technical teams when development or cross-functional support is requiredWorking with business users to validate solutions and capture test evidenceDocumenting analysis, actions taken, and resolution details in accordance with support processesQualificationsBA/BS degree in Computer Science, Engineering, Information Technology, or a related field5 to 8 years of experience in an SAP-related IT roleExposure to S/4HANA and ECC is preferredExperience with NACE output determination and BRF+Experience with ALE / IDOC inbound and outbound integrationExperience with modern event-based, SAP API integration is preferredHand...