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Job Description
In this role, your day-to-day activities will include:
Monitoring ServiceNow incident queues for your assigned functional areas
Performing initial evaluation and triage of support tickets
Communicating directly with impacted users to understand reported issues
Analyzing issues and determining the appropriate path to resolution
Performing SAP configuration changes as needed to resolve break/fix issues
Coordinating with technical teams when development or cross-functional support is required
Working with business users to validate solutions and capture test evidence
Documenting analysis, actions taken, and resolution details in accordance with support processes
Qualifications
BA/BS degree in ...