Job Overview

Position title: SAP CEA iXp Intern - SAP Customer Engagement Advisory Excellence

Location: SAP Labs Latin America - São Leopoldo, Brazil (hybrid)

Expected start date to end date: 2026 – 2028

Program overview: The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.

Responsibilities

• Monitor different entry channels, considering urgency and priority, and distribute the workload among the dispatchers, ensuring balance and accomplishment; check the requests, following specific process guidelines and evaluating relevant information, and dispatch them to the adequate processors.
• Manage service requests, engaging with SAP customers, partners and ser...