Job Description

Roles and Responsibilities

• Review existing business processes and requirements and map these to SAP case, mobile, and e-service solutions
• Schedule and conduct workshops with business and functional teams to plan, prioritise, design, and deliver documented business processes using Visio for SAP case, mobile, and e-service applications
• Ask relevant questions to clarify stakeholder needs and translate vague ideas into clear, structured requirements
• Develop functional and non-functional requirements, use cases, and process flows (BPMN)
• Ensure documentation is clear and understandable to both technical and non-technical audiences
• Ensure completeness of all business scenarios and related documentation
• Present and communicate TO-BE business processes to business and project stakeholders and obtain sign-off
• Document the project blueprint
• Attend and actively contribute to proje...