Qualifications

• Local Governance, especially City of Cape Town Case and Records Management experience would be beneficial
• It is strongly recommended that potential candidates reside in Cape Town
• Understanding of SAP system integration between SAP Case & Records Management, SAP UI5 Portal and UI5 Mobile

Responsibilities

• Review existing business processes and requirements and utilize that knowledge to map the processes to SAP’s case, mobile & e-service solutions
• Schedule and conduct workshops with various business and functional teams to plan, prioritize, design, and deliver documented business processes in Visio for SAP case, mobile and e-service applications to support a complete and cohesive user experience
• Ask the right questions to clarify stakeholder needs.
• Translate vague ideas into clear, structured requirements.
• Write functional/non-functional requirements, use cases,...