Job Description
This role provides day to day SAP Basis support across multiple SAP systems, including system administration, monitoring, and performance tuning to ensure stability and SLA compliance. Responsibilities include troubleshooting and resolving SAP issues spanning servers, interfaces, and databases, with a strong focus on minimizing production impact and maintaining system availability. The role actively monitors the SAP landscape to identify and remediate incidents, manages SAP Basis tickets in collaboration with internal users, and responds to production issues through root cause analysis, implementation of known fixes, and thorough incident documentation. The individual participates in an on call rotation to support critical SAP systems, collaborates closely with the SAP team to manage and prioritize workload, maintains SAP system and operational documentation, and supports the planning, testing, and execution of SAP system upgrades and enhancements.

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