SAP Applications Manager (AMS Server Delivery Manager)

Over all service application manager responsible for instant and service management, not limited to one module. Incident management, change management, Finance, OTC, Supply Management, SAP Service Delivery. POC for client-facing all delivery SLA, check metrics, ticket flows, everything into service delivery. ServiceNow ticketing tool. End-to-end service delivery, lead specific client/zone. Exposure on the functional side. Process knowledge in business scenario they worked on. SAP Service Manager – currently managing SAP support. Critical Incident Management; support client. From Service Management experience – 3 to 5 years (AMS) app maintenance support, 10 to 12 years overall experience. Based on req – they may have to extend or give support. Not Project managers – implementation. Project in business mode, handle the business. ITIL certification. DONOT Share someone who has done project management. All 5 days office—...