Key responsibilities

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  Monitor ServiceNow queues for SAP PP/PI and MM incidents, requests, and problems.

  
  


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  Perform ticket triage, impact analysis, root cause analysis, and functional troubleshooting.

  
  


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  Work directly with manufacturing, planning, procurement, and supply chain users to understand issues and validate fixes.

  
  


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  Perform approved SAP configuration changes for break/fix issues and minor enhancements.

  
  


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  Coordinate with ABAP, integration, master data, and cross-functional teams where needed.

  
  


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  Support test evidence capture, deployment, hypercare, documentation, and continuous improvement activities.