Experience Required: + years in Salesforce ecosystem
Shared Support Experience: + years (hands-on or leadership)
Location: Offshore / Global Delivery Model (Hyderabad / Remote / Hybrid)
Role Type: Individual Contributor → Team Builder / Lead Path

Role:

We are looking for a highly experienced Salesforce Solution Architect / Lead to spearhead a Shared Support Engagement model for our Salesforce practice. The ideal candidate has deep Salesforce expertise, strong functional leadership, solid technical understanding, and a track record of delivering excellent customer experience in multi-customer or pooled support environments.
This role begins as an independent contributor, eventually evolving into a team-building and capability leadership position—responsible for establishing a strong offshore support team skilled in Salesforce administration, analysis, and solutioning.

. Shared Support Leadership <...