Drive technology innovation at lululemon as a Technology Manager for Salesforce Service Cloud. Lead cross-functional teams to enhance service experiences while promoting a collaborative, hybrid work environment.
This position is integral to the Technology leadership team, focusing on Salesforce platform capabilities. You’ll manage engineers and analysts, ensuring project delivery aligns with business goals and technical standards. Your leadership will foster an environment of growth, mentoring team members and championing best practices.
Key Responsibilities:
• Lead cross-functional Salesforce teams and external vendors
• Ensure timely delivery of Salesforce Service Cloud outcomes
• Manage trade-off discussions and decisions with stakeholders
• Provide coaching, mentorship, and skills development
• Oversee resolution of production incidents and platform issues
Requirements:
• Bachelor’s degree in IT or related field
• 8–10 years in information technology m...