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Salesforce Service Cloud & Case Management Specialist
NCS Australia
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Australia, Australia
Location
Australia
Posted
June 12, 2026
Commute
Local Area
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Job Description
Job Description
We are building a next-generation Salesforce practice in Australia, focused on delivering large-scale transformation programs across industries including telecommunications, financial services, and public sector.
We are looking for high-calibre Salesforce professionals with experience in industry clouds and digital platforms, particularly Communications Cloud and Commerce Cloud, to join us at an early stage of growth.
Key Responsibilities
- Contribute across the full SDLC: discovery, fit-gap, design, build, test, and deploy
- Design and implement scalable Salesforce solutions aligned to out-of-the-box (OOTB) principles
- Work within cross-functional teams (engineering, business analysis, architecture, and integration)
- Support fit-gap workshops and translate business requirements into technical solutions
- Build integrations with external platforms (e.g. billing, order management, payments, digit...