What will I be doing?

You will work closely with the Salesforce Technical Lead, Product Owner, and multiple Salesforce Administrators to validate all customisations, configurations, and enhancements made within Salesforce. A particular emphasis will be on the Sales and Service Consoles, which are the core Salesforce interfaces used extensively across the business for managing prospective owners, customer service cases, and operational workflows.

Your role is critical in verifying that Salesforce not only functions correctly on its own but also integrates smoothly with upstream and downstream systems. This includes testing complex business processes that span Salesforce and external platforms to ensure consistent data accuracy, performance, and a high-quality user experience.

As a quality gatekeeper, you will champion the end-user perspective and advocate for early issue detection. You will collaborate regularly with business and technical stakeholder...