We are looking for a seasoned Senior Project Manager with extensive experience in managing CRM implementation projects, specifically in Salesforce or Microsoft Dynamics 365 platforms. The ideal candidate will have around 8-10 years of project management experience and deep expertise in delivering full lifecycle CRM solutions that align with business strategies and drive operational excellence.
Key Responsibilities:
Lead and manage end-to-end CRM implementation projects primarily with Salesforce or Dynamics 365.
Define project scope, objectives, timelines, and deliverables in collaboration with business stakeholders and technical teams.
Develop comprehensive project plans covering resource allocation, risk management, budget control, and quality assurance.
Coordinate cross-functional teams, including developers, business analysts, consultants, and third-party vendors.
Manage stakeholder communications and expectations throughout the project lifecycle.
Oversee integr...