Job Title: Salesforce Production Support Engineer

Location: Toronto, ON

Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.

Key Responsibilities

• Provide L2/L3 production support for front‑office users across global platforms
• Manage incident, problem, and change (ITIL) processes
• Coordinate releases, bug fixes, and enhancements with internal teams and vendors
• Improve system reliability through monitoring and automation (DevOps/CI-CD)
• Perform capacity planning and disaster recovery coordination
• Maintain documentation, runbooks, and knowledge sharing
• Partner with business, technology, and compliance teams
• Participate in on‑call / weekend release rotation

Experience Required

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