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Salesforce Production Support Engineer

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Lorven Technologies Inc.
๐Ÿ“ toronto, Canada
๐Ÿ“
Location toronto
๐Ÿ“…
Posted June 19, 2026
๐Ÿš—
Commute Local Area
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Job Description

Job Title: Salesforce Production Support Engineer

Location: Toronto, ON

Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.

Key Responsibilities

  • Provide L2/L3 production support for frontโ€‘office users across global platforms
  • Manage incident, problem, and change (ITIL) processes
  • Coordinate releases, bug fixes, and enhancements with internal teams and vendors
  • Improve system reliability through monitoring and automation (DevOps/CI-CD)
  • Perform capacity planning and disaster recovery coordination
  • Maintain documentation, runbooks, and knowledge sharing
  • Partner with business, technology, and compliance teams
  • Participate in onโ€‘call / weekend release rotation

Experience Required

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๐Ÿ“ Location Details

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City
toronto
๐Ÿ—บ๏ธ
Country
Canada
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Commute
Local Area

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