Help design, build and continuously improve the clients online platform. Research, suggest and implement new technology solutions following best practices/standards. Take responsibility for the resiliency and availability of different products. Be a productive member of the team. Requirements 4+ years of experience in Salesforce Production Support, Salesforce Administration, or Application Support. Hands-on experience supporting one or more Salesforce Clouds, including Sales Cloud, Service Cloud, Experience Cloud, or Commerce Cloud. Experienced Salesforce Production Support professional to ensure the stability, performance, and continuous improvement of our Salesforce ecosystem. Responsible for incident management, issue resolution, root cause analysis, user support, and collaboration with cross-functional teams to maintain seamless business operations across Salesforce platforms. Provide Level 2 and Level 3 production support for Salesforce applications across production and non-produ...