Job Summary:

We are looking for a skilled Salesforce Developer to join a high-impact project for the Care organization, focused on onboarding to a new Salesforce Service Cloud instance. The role involves working with advanced Salesforce technologies including Enhanced Chat, Einstein for Service, and Data Cloud. You’ll be part of a collaborative team helping to transform the agent experience through automation and AI-driven insights.

Key Responsibilities:

• Configure and customize Salesforce Service Cloud for case management via email, chat, and web forms,
  
• Implement and support Enhanced Chat (formerly Live Agent / Messaging In-App and Web) functionality,
  
• Develop and deploy features using Apex (Triggers, Classes, Batch Jobs, Services, Utilities).
• Build and maintain Lightning Web Components (LWC) and Flows to support business processes.
• Collaborate on the integration of Data Cloud with...