London

Consulting

fluent:cx

Role

Your new workday:

As a Salesforce Consultant specialising in Service Cloud, you will work closely with clients to transform their customer service operations using Salesforce’s industry-leading tools. You’ll play a key role in designing, configuring, and delivering tailored solutions that improve efficiency, customer satisfaction, and Agent productivity. You’ll support a wide variety of clients across industries, helping them get the most out of Service Cloud’s powerful capabilities.

Tasks

How you help us make digital transformation tangible:

• Implement features such as Case Management, Omni-Channel Routing, Knowledge, and Entitlements
• Translate business requirements into scalable Salesforce configurations and workflows
• Collaborate with cross-functional teams to deliver high-impact projects on time
• Conduct workshops and training sessions for users and stake...