Salesforce L2 Support Analyst
Location:

Bangalore
Experience:

5–8 years
Employment Type:

Full-time
Role Summary
We are looking for skilled Salesforce L2 Support Analysts to support a critical Salesforce platform used for Investment Banking, Private Equity, and Asset Management operations.
This role requires strong analytical thinking and problem-solving capabilities to handle complex L2 support tickets, which constitute ~30% of the overall support volume. These tickets often require deep functional understanding of financial domain processes and the ability to independently investigate, troubleshoot, and resolve issues with minimal business dependency.
Key Responsibilities
Handle complex L2 support tickets involving business-critical Salesforce functionalities
Perform detailed issue analysis, troubleshooting, and resolution within SLA timelines
Work on incidents related to:
Data inconsistencies and functional logic gaps
Pro...