Salesforce Business Analyst – Customer Service

Location: Valencia (Hybrid; 4+1 remote work policy). Employment type: Full‑time. Only CVs submitted in English will be reviewed.

As part of our ongoing transformation, we are standardizing and scaling our customer care processes globally, with Salesforce at the core. In this role, you will play a key part in making this work in practice through rollout, configuration, and continuous improvement of Service Cloud. You will work at the intersection of business and technology, supporting the rollout and optimization of Service Cloud across our Customer Care organization. This is a hands‑on role that ensures Salesforce works effectively in day‑to‑day operations.

Responsibilities

• Stakeholder Collaboration & Process Design – partner with stakeholders and BPOs to understand needs, support the design of scalable, standardized processes, and challenge requirements to ensure simplicity, standardization,...