As a Staff Business Systems Analyst (BSA) supporting the Salesforce and ServiceMax ecosystem, you will act as a key liaison between business stakeholders, product owners, and technical teams. You'll drive requirements gathering, system configuration, and solution delivery to optimize field service, sales, and support operations. This role requires a consultant mindset—able to translate business needs into scalable Salesforce/ServiceMax solutions, while guiding best practices and ensuring business alignment.

Key Responsibilities

• Requirements & Analysis:

Partner with Product Owners, SMEs, and Business Stakeholders to elicit, document, and refine business and technical requirements, ensuring user stories have clear acceptance criteria within an Agile delivery framework.

• Agile Delivery Support:

Participate actively in sprint planning, backlog grooming, and prioritizat...