Job Overview: Application Support Analyst (Salesforce Support & .NET Application Support) role provides onsite functional support for Marketing & Sales applications in an AMS environment. Focuses on Salesforce and .NET systems for incident resolution, user support, and process optimization. Works with business stakeholders, technical teams, and offshore resources in Houston, TX and expected to go for 3+Years.

Key Responsibilities:

• Provide daily functional support for Salesforce and .NET Marketing & Sales applications.


• Serve as primary onsite contact for end-user issues, questions, and enhancement requests.


• Triage, investigate, and resolve incidents with offshore L2/L3 support teams.


• Monitor system performance and support problem-management activities.


• Collaborate with business teams to identify workflow gaps and recommend improvements.


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