Job Description
Handle incoming incidents and support tickets within Salesforce Service Cloud
Troubleshoot and debug system issues impacting internal users (customer service agents)
Support Service Cloud functionality tied to customer interactions (e.g., call center workflows, click-to-chat, provisioning)
Work closely with internal stakeholders to resolve issues and improve system reliability
Participate in a mix of reactive support (≈80%) and proactive improvements (≈20%)
Assist with ongoing enhancements and root cause analysis for recurring issues

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and ...