Job description Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission Responsible for the day to day management of the contact centre to ensure that KPIs are met. Work closely with the teams to achieve Qualitative targets specified by the Client Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives. Ensure that the feedback provided to the team members on their performance are accurate, complete and timely. Provide coaching a...