Responsibilities

• Delivery core tasks for complex and nonstandard deals and contracts.
• Directly supervise the DCA agents.
• Administration and process management:
• Conduct performance reviews of DCA agents represent Deal and Contract Assist (DCA) on defined sales calls.
• Drive operations to meet service levels.
• Manage and resolve field escalations.
• Manage the team capacity & internal elevations.
• Manage and resolve pod-level field.
• Develop deep knowledge and subject matter expertise in Area-specific contract requirements.
• Represent DCA on defined sales calls.
• Participate in UAT.

Qualifications

• Degree in Business or IT related areas, or Equivalent experience working in a relevant operations or sales environment (such as sales operations or contract management).

Required Skills

• Fluency in English.
• ...