Job Description

Job Responsibilities

EDI Troubleshooting

• Manage disputed invoices for customers on EDI billing

• Trouble shooting root cause and resolve dispute on a timely manner

• Communicate and work with local & overseas stakeholders for resolutions

Job Requirements

• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and stakeholders.

• Positive attitude with a growth mindset, demonstrating adaptability and a willingness to learn in a dynamic environment.

• Detail-oriented, proactive, and able to work independently while maintaining a strong sense of accountability and urgency.

• Experience in the Freight Forwarding industry, including Freight Bill Audit and Payment (FAP) processes.

• Prior customer service experience will be a plus

• Able to perform effectively both independently and as part of a collaborat...