Duties and Responsibilities

• Lead Qualification: Promptly contact all leads generated from digital and social media channels (e.g., website forms, social media inquiries, online advertising campaigns).
• Timely Response: Respond to customer inquiries within the established service level agreement (SLA) timeframe.
• Needs Assessment: Conduct thorough needs assessments to understand customer requirements and identify potential solutions.
• Product/Service Knowledge: Maintain a comprehensive understanding of the company's products and services, including features, benefits, and pricing.
• Sales Conversion: Utilize effective sales techniques to convert qualified leads into paying customers.
• Objection Handling: Address customer concerns and objections in a professional and persuasive manner.
• CRM Management: Accurately record all customer interactions and lead status updat...