Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The Role

Provide process and systems support to the CSC team through timely reporting on performance metrics and transfer of knowledge and skills with the aim of improving sales efficiency and customer satisfaction.

Key Responsibilities

• Provide first line support to the Sales team and customers with e-commerce solutions.
• Support the Customer Sales & Service Centre Representatives (CSSRs) with training needs to meet and exceed monthly sales targets.
• Monitor the CSC performance dashboard and ensuring that all systems are in working order.
• Analyse CSC periodic operational metrics and provide fe...