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Job Description
Role Title: Contact Centre Sales and Service Advisor
Responsible for: N/A
Reporting to: Contact Centre Team Leader
Purpose of the Role:
To be a key part of a multi skilled team that really excels in customer service through inbound/outbound calls and other multi communication channels.
Provide an industry leading service to all customers that positively promotes the brand and Village values.
Manage Customer Service contacts across all channels including email, voice, chat, social media, travel agent portals and other digital channels.
Responsibilities include but are not limited to delivering sales & service for all business and leisure customers, gym members, corporate clients and travel agents.
You achieve this by;
Responding to all enquiries in a timely, confident & profe...