About the Role 
 
The Sales and Retention Manager leads a team of up to 8 in the sales contact centre, converting inbound leads from online enquiries and marketing campaigns, and driving proactive retention efforts for Doctors' Health Fund members.
 
Reporting into the Head of Service Experience and Delivery, you will oversee how the sales and retention function operates day-to-day, including process, performance and continuous improvement. You will hold responsibility for the entire application pipeline from quote, application, acceptances/declines, and manage onboarding through welcome calls, surveys, and periodic check-ins. The role requires translating strategic direction into clear, scalable ways of working, ensuring the function operates effectively without requiring detailed direction. 
 
The role also supports vulnerable and high priority members, minimises sales-related complaints, and delivers exceptional service. You’ll partn...