Rental Expert plays a considerable role in the initial customer experience and the overall customer journey. The Rental Expert is responsible for identifying sales opportunities, building customer rapport, converting opportunities into sales, and managing customer communication across multiple inbound and outbound channels.

Customer Experience means more than just being pleasant to customers. It means respecting them and taking pride in the way we conduct ourselves and our business. Remember that everything we do is directly or indirectly related to the services we provide to our customers and the way we conduct ourselves. Our goal is to exceed the expectations of every customer that chooses us for their equipment needs.

Key Responsibilities

Order Management and Sourcing

• Handle rental requests submitted through the client platform.
• Contact local suppliers to confirm equipment availability and secure quotes.
• Assign and manage ord...